PRIVACY POLICY STATEMENT

Note: The English version of this Policy is the governing version and shall prevail whenever there is any discrepancy between the English version and the versions in any other language.

1. INTRODUCTION

The protection of privacy and the safeguarding of our Clients’ Personal Information is of great importance to us. If you have any questions about this Privacy Policy or the processing of your Personal Information, please contact us at support@markets.com. 

Markets (South Africa) Pty Limited is a company incorporated under the laws of South Africa, the registered office of which is at Boundary Place 18 Rivonia Road, Illovo Sandton, Johannesburg, Gauteng 2196, South Africa, (“Markets SA” or “us”) and is a Financial Services Provider regulated in the conduct of its activities by the South African Financial Sector Conduct Authority (“FSCA”) under license 46860, and its activities include the receipt, transmission and execution of client orders in financial instruments, including through the use of electronic trading platforms.

This purpose of this Policy is to explain to you:

• what Personal Information of yours we collect;
• how we use your Personal Information;
• how, with whom and when your Personal Information is shared;
• your rights; and
• other useful privacy and security related matters.

References in this Policy to “Personal Information” are references to “Personal Information” as defined in the Chapter 1 of the Protection of Personal Information Act of 2013 

References in this document to “Associate" are references to an undertaking, company or other body corporate being a member of our Group, a representative whom we or another undertaking of our Group appoint, or any other person with whom we have a contractual, agency or other relationship that might reasonably be expected to give rise to a community of interest between us and them.

References in this document to “Group” are references to Markets (South Africa) Pty Limited and any entity controlled by or controlling Markets (South Africa) Pty Limited and entities under common ownership and control with Markets (South Africa) Pty Limited where “control” means direct or indirect control, of at least 50% of the voting rights or capital of an undertaking;

When collecting, processing and storing Personal Information provided by you, we are subject to the provisions of the POPI Act and other relevant regulations of the Republic of South Africa.

We, our Associates, any persons deriving rights from us or our Associates, any members of our Group, agents or sub-contractors which we engage or work through for the purpose of collecting, storing and processing Personal Information and any third parties acting on our or their behalf may collect, process use and store Personal Information provided by you for the purposes of, or related to, carrying out the transactions and other services which we provide to you, operational support and development of our or their businesses, providing us or them with professional or other services, in enforcing our or their contractual or other rights, and for the purposes of enabling compliance with the contractual, legal and regulatory provisions anywhere in the world to which we or our Associates and the aforesaid third parties are subject. By opening an account with Markets SA, you hereby consent to such collection, processing, storage and use of Personal Information by us, our Associates or the aforesaid third parties in accordance with the provisions of this Policy, and agree that processing and storage of Personal Information provided to us by you may be carried out in or from any jurisdiction within our Group.

You further represent and undertake that where you are a non-physical person providing to us Personal Information of any individual or where you are an individual providing us with Personal Information of any individual other than yourself, by opening an account with us you thereby undertake and represent that such person, whose Personal Information is collected, stored and processed in accordance with the provisions contained herewith, has been informed of and has given their consent to such collection, storage and processing of their Personal Information in accordance with the provisions contained herein and that they have been informed of their rights in relation to their Personal Information which is held and processed in accordance with the provisions contained herein.

2. COLLECTION OF PERSONAL INFORMATION

WHAT PERSONAL INFORMATION DO WE COLLECT?

Information you provide us when you apply for a trading account with Markets SA:

This is the Personal Information you provide us when completing our account opening application form at our website www.markets.com (the “Website”), including but not limited to your name, address, date of birth, email address, phone number(s), your professional background and income source etc. in order for us to facilitate the evaluation of your application and complete the relevant know-your-customer, anti-money laundering and appropriateness assessments that we are required to under the laws and regulations applicable to us. We also use this information for the purposes of communicating with you. We may collect details of your e-mail at the moment when you fill them in on the Website’s landing page to create an account but before you fully complete the registration process.

We may also collect information from you if you require technical assistance or customer support.

As a part of our verification procedure which we perform in accordance with the requirements of the applicable laws and regulations, we also collect information necessary to verify your identity, such as an identification card, passport or driver’s license. This information can also be obtained or verified by matching it with background information we receive about you from public records or from other entities not affiliated with Markets SA.

Additional information we may collect:

We may (but not necessary shall) also collect the following information:

1. name, contact information and message if you contact us or participate in any survey, contest or promotion;
2. details such as traffic information, location data and other IT communication data (including IP address and browser type) collected when you access and use our electronic trading platforms (the “Platforms”);
3. information about devices that you use when accessing the Platforms including unique device identified;
4. pages (including the Website and markets.com application and all of their inner pages/Landing pages/) visited and content viewed, links and buttons clicked, URLs visited before and after you visit our Website (the “Web Data”). For more information about cookies and how to manage them please see our Cookie Policy;
5. Information about the anticipated and actual volume and value of your transactions with us, payment methods information provided in order to enable the construction of your economic profile;
6. your telephone, Skype or Live Chat conversations with Markets SA’s customer support specialists;
7. your responses to our marketing campaigns (e.g. open/click on our promotional or marketing emails whether sent by ourselves or any third-party service providers); and
8. your social media profile details (name, profile photo and other information you make available to us, if any) when you connect with or contact us through a social media account; and
9. information from third party databases to comply with our legal and regulatory obligations. Information necessary to verify your identity, such as an identification card, passport or driver’s license. This also includes background information we receive about you from public records or from other entities not affiliated with Markets SA.

Markets SA collects the necessary information required to open, transact and safeguard your assets and your privacy and to provide you with the services you require. To this end, Markets SA gathers information from you and may, in certain circumstances, gather information from relevant banks and/or credit agencies, and/or other sources (such compliance verification databases and similar service providers) which help us profile your requirements and preferences and provide better services to you.

3. HOW DO WE USE YOUR PERSONAL INFORMATION?

For further information on how we use your Personal Information, please contact support@markets.com.

Markets (South Africa) Pty Limited processes your Personal Information for the following purposes:

1. Account setup, verification and management. We use personal information such as your name, ID/passport details, email address, phone number, and information about your device to open and administer your trading account with Markets SA, provide technical and customer support and training, verify your identity, process payment information and send you important information about your account with us and our service information. This information is required for the purposes of Markets SA performing its obligations under the terms of the investment services agreement between you and Markets SA (the “Agreement”), and also for the purposes of complying with the laws and regulations applicable to us. 
   
   To verify your identity, age and accuracy of your registration details provided, we may disclose such information to third parties e.g. financial institutions and third party reference agencies and data verification service providers. This is required for the purpose of our complying with our legal obligations.
   
   We may also use such personal information to enforce the terms of the Agreement and/or in the event this becomes necessary for the purposes of any litigation, action or claim that you or us may have against each other in connection with the Agreement or our services.
2. Personalisation. We may use your personal information, including but not limited to you professional background details and your account trading history to determine, deliver and/or suggest tailored solutions to you to personalize your experience with our services in line with your background, prior exposure to financial markets and your general experience in trading. This type of processing is necessary for the purposes of our legitimate interests in developing, delivering or presenting relevant personalized services and content to our customers.
3. Marketing. Subject to any preferences you have expressed (where applicable), we may use your personal information, including but not limited to your name, e-mail, address, phone number, location and Web Data, to deliver marketing and event communications to you across various platforms, such as social networks, email, telephone, text messaging, direct mail, online, push notification or otherwise. We will do this either (i) until you withdraw your consent (or it ceases to be valid) or (ii) during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you. 
   
   We may engage our Associates and other third party marketing and advertising service providers for the purposes of providing marketing solutions to us or running marketing/re-marketing activities and advertising campaigns on our behalf. We may provide your Personal Information to such service providers on a limited basis for the purposes of enabling them to perform their aforesaid services.
   
   If we or our Associates send you a marketing email or other marketing communication, it will include instructions on how to opt out of receiving these marketing communications in the future. You can also manage your information and update your marketing preferences in the settings of your account on our Website. We shall require up to 72 hours to process any changes you make to your marketing preferences. We note that even if you opt out of receiving marketing communications, we may still send you important information related to your account(s) with us and our services to you.
   
   We or our Associates may, from time to time, send you marketing materials which may be of particular interest to you based upon your behavior i.e. your trading activity and history, and your background. These marketing messages will provide you with information about the products, services, active promotions or offers (as applicable) available to you by any company within the Group and information about products and services provided by our selected partners and third parties.
   
   We use a combination of information collected such as advertising cookies, your email address/phone number and your onsite activity to show you targeted and relevant advertisement on a selection of whitelisted websites and social media. This information can also be used to measure and analyze the effectiveness and reach of these ads, to help us improve and refine our marketing strategy in accordance with our legitimate interests in promoting our products and services to you.
   
   Except where we use your Personal Information for marketing purposes on the basis of your prior express and informed written consent and subject to any opt out preferences you notify to us in respect of marketing communications, we process Personal Information for marketing purposes only as necessary on the lawful basis and for the purpose of our legitimate interests in promoting our products and services to you.
4. Risk Management. In order to provide you our services and comply with our regulatory obligations we process your Personal Information as needed to evaluate and manage risks to our business. The types of Personal Information that we may process for these purposes includes, but it is not limited to, your trading history and patterns (which may required to identify and prevent abusive trading and other unlawful trading practices), your name, ID, passport and residence details.
5. Diagnostics, research and development. We may use your personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our services to you, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests. 
6. Legal and regulatory obligations. We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; and (c) to enforce the terms of the Agreement, or for the purposes of defending any claim you may have against us in connection with your trading with us.
7. Profiling. In accordance with our legitimate interests detailed below or, as the case may be, in order to comply with our legal obligations, we may carry out profiling and analysis based upon your location data, address, age, professional background, experience, trading activity and behaviors for the following purposes:
   1. Customer segmentation to offer you products and services which are appropriate for you, and to develop the more relevant marketing;
   2. We run with lookalikes campaigns in Facebook. A lookalike campaign is a way to reach out to new potential customers who are likely to be interested in our business because they have interests similar to our existing customers
   3. To perform our target market assessments in accordance with the regulatory requirements applicable to us;
   4. Risk and trading analysis; and
   5. Licensing and legal obligations i.e., Anti Money Laundering, Age Verification, prevention of fraud.
8. Profiling Other purposes. We may be required to use and retain your personal information for loss prevention or to protect our rights, privacy, safety, or property, or those of other persons in accordance with our legitimate interests.

4. HOW LONG DO YOU RETAIN THE PERSONAL INFORMATION?

Once your Agreement with us terminates, we shall keep your Personal Information provided to us, including but not limited to your name, address, email, phone number, your trading and transaction history, deposits and withdrawals history, for at least 5 (five) years, as is required under Section 18 of the FAIS Act. Where we keep and process your Personal Information for marketing purposes based on your consent, we shall retain it until your consent is withdrawn or ceases to be valid.

However, depending on your country of residence and/or citizenship, there may be different statutes of limitation in force. A “statute of limitations” is a statute prescribing a period of limitation for the bringing of actions or claims of certain kinds, which means that, depending on the jurisdiction, you have the right to bring a claim against Markets SA in connection with your trading with Markets SA only during a certain period of time (the “Limitation Time”). We have a legitimate interest in retaining your personal information (such as your ID, address, transactional and trading history with us and records of your communications with us) in order to enable us to defend ourselves against any such claim that you may have. Accordingly, such personal information shall be retained by us after the date of expiration or termination of the Agreement during the Limitation Time.

5. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Your personal information may be transferred or disclosed to any company within the Group or, subject to appropriate agreements and arrangements to ensure data protection, to third parties, for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentially and security measures.

5.1 Within the Group

Markets (South Africa) Pty Limited may share information to the Associates within its Group and their respective legal, accounting, tax and financial advisors in the event such information is reasonably required by such Associates for the following purposes:

• Account set up, verification and management;
• Marketing and event;
• Risk management; and
• Legal and regulatory obligations.

Where we share your Personal Information within the Group, we may share it, and you consent to us sharing it, with the following Associates:

1. TradeFX CY Limited, a company incorporated in Cyprus, a provider of dealing services to us;
2. Lane Square Enterprises Limited, a company incorporated in the Isle of Man, a provider of IT technology services to us; and
3. Clear Consulting Services Limited, a company incorporated in the British Virgin Islands, a provider of Marketing and Intermediary and Mediation services to us.

Each of the above Associates is under 100% control of the Group.

5.2 Non-Affiliates Third Parties

Markets (South Africa) Pty Limited may, from time to time, retain third parties to process your information to provide us with services globally, including for customer support, payments processing, verification information technology, payments, sales, marketing, data analysis, research and surveys. As part of our agreements with our partners, we may be required to share your information for the purposes of such partners being able to provide the aforesaid services to us. We may disclose information as necessary to credit reporting or collection agencies as reasonably required in order to provide the services to you.

Where you have been introduced to us by a third party business introducer, such business introducer may have access to your personal information, and we may share your personal information with such business introducers for the legitimate purpose of complying with your obligations under the relevant business introducer agreements between us and such business introducers. As at the date of this policy, we may share data of introduced clients with the following licensed entities:

1. Shabek Call Centers Solutions LLC, a private company, incorporated in Jordan, having its registered address at AI Shmeisani, Queen Noor Street, Bank AI Iskan Complex, Building 93, with Company Registration No.: 31745.
2. Planex Technology Son. BHD, a private company, incorporated in Malaysia, having its registered address at 36-2 Jalan Puteri 5/5 Bandar Puteri 47100 Puchong Selangor, Malaysia with company registration number 202201042140 (1487837-A). 
3. Reel Fintech Limited, a private company, incorporated in Hong Kong, having its registered address at Unit 1109,11/f, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong with Company Registration No.: 3031513.

Personal information to which read-only access may be given includes information such as name, residency details, contact details (such as email and phone number) and trading activity. If you do not wish for your data to be shared with the third-party business introducer, you can withdraw your consent by notifying us via Live Chat or email.

We will share with third parties your personal information when we believe it is required to so for legal and regulatory reasons, including but not limited to:

1. To comply with our legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. Without limitation to the generality of the foregoing, Markets SA, as a regulated Financial Services Provider, is required to comply with certain obligations such as obligations arising under: the Intergovernmental Agreement between South Africa and the United States and has taken all reasonable steps to be considered in compliance with The Foreign Account Tax Compliance Act (FATCA), the OECD Common Reporting Standard (“CRS”) as well as any obligations arising under any laws or regulations of the United States Internal Revenue Service (“IRS”) to which we are required to adhere to;
2. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); and
3. To protect our rights, customers, systems, and Platforms.

The Client acknowledges and accepts that Markets SA is required to disclose information in relation to any US reportable persons to the relevant authorities, in accordance with the reporting requirements of FATCA and the IRS. The Client may contact Markets SA for additional information or clarifications prior to the signing of this Agreement.

6. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

Under the POPI Act, you, as a data subject have certain rights which are detailed below. Some of these only apply under specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

1. Access to Personal Information: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please contact our Customer Support Department on our Contact Us page or via Live Chat. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.
2. Correction of Personal Information: You can request us to rectify and correct any Personal Information that we are processing about you which is incorrect.
3. Right to withdraw consent: Where we have relied upon your consent to process your Personal Information, you have the right to withdraw that consent. To opt out of email marketing, you can use the unsubscribe link found in the marketing communication you receive from us. To unsubscribe of SMS/push marketing, you can send us a message to the number provided in the SMS/push marketing communications that you receive from us. You can also contact us at the following address: unsubscribe@markets.com.
4. Right of erasure: You can request us to erase your Personal Information where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right (for example, we may retain your data as described in Section 4 above).
5. Right to data portability: This right allows you to obtain your Personal Information that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that Personal Information to another organisation. You may have the right to have your Personal Information transferred by us directly to the other organisation, if this is technically feasible.
6. Right to restrict processing of Personal Information: You have the right in certain circumstances to request that we suspend our processing of your Personal Information. Where we suspend our processing of your Personal Information we will still be permitted to store your Personal Information, but any other processing of this information will require your consent, subject to certain exemptions.
7. Right to object to processing of Personal Information: You have the right to object to our use of your Personal Information which is processed on the basis of our legitimate interests. However, we may continue to process your Personal Information, despite your objection, where there are compelling legitimate grounds to do so or we need to process your Personal Information in connection with any legal claims.

7. USE OF "COOKIES"

Our Website, and all its sub digital assets, mobile app and the landing page use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

For more information about cookies and how to manage them please see our Cookie Policy

8. RIGHT TO COMPLAIN

If you are unhappy with how your Personal Information has been handled or processed, Markets SA has an Information Officer as required by the POPI Act. You may lodge a formal complaint by sending an email to support@markets.com.

Where we are unable to resolve your complaint, to your satisfaction you have the right to complaint to the Information Regulator.

The Information Regulator: Ms Mmamoroke Mphelo

Physical Address: SALU Building, 316 Thabo Sehume Street, Pretoria

Email: inforreg@justice.gov.za

Website: http://www.justice.gov.za/inforeg/index.html

PRIVACY POLICY UPDATES

From time to time, Markets SA may update this Privacy Policy. In the event Markets SA materially changes this Privacy Policy including how we collect, process or use your Personal Information, the revised Privacy Policy will be posted on the website keeping you informed. Any dispute over our Privacy Policy is subject to this Privacy Policy and the Agreement.

AGREEMENT

I have read, understood and agree with the terms of this Privacy Policy, and I confirm that I have full power and authority to be bound by the terms of this Privacy Policy.

For any queries or further information in relation to this Privacy Policy please Contact Us.