Start trading with markets.com
At markets.com, we strive to serve every one of our clients to the best of our ability. We believe in treating all our clients with honesty and transparency.
So if you have any questions or want to make a complaint, we will do our utmost to answer your queries and provide a satisfactory explanation.
Find out how to file queries or complaints below.
Your satisfaction with our services is our utmost priority at markets.com.
If you have a trading-related question, please email the customer support team at support@markets.com.
You can also contact them on Live Chat or submit an online query form. They will get back to you within 48 hours.
Our customer support team uses English for Live Chat. If you prefer to be contacted in your chosen language, leave these details with them and they will get back to you as soon as they can:
If our customer support team is taking longer than usual to respond to you on Live Chat, they are probably experiencing a high volume of inquiries. Do continue to hold and they shall be with you shortly.
For matters relating to dissatisfactory service, you can submit a complaints form to us. Our compliance department will take the necessary action.
We aim to resolve a formal complaint within two months. If we need more time to investigate, we will notify you of the delay. Read more here.
A complete resolution, which will come with a full written response, will not take longer than three months from the date the complaint was submitted.
Log in to your account now to send us a query or complaint.
One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.
However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.
All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.
The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.
markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Safety Online / Stay Protected Online Page for more information.
Markets.com is operated by Finalto (South Africa) Pty Limited which is a regulated by the FSCA under license no. 46860 and licensed to operate as an Over The Counter Derivatives Provider (ODP) in terms of the Financial Markets Act no.19 of 2012.
Markets.com is a global brand and trade mark used by Finalto (South Africa) Pty Limited and owned by Finalto (IOM) Limited.
Finalto (South Africa) Pty Limited has the sole and exclusive use of the domain Markets.com worldwide.
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