FAQs

We do not allow third party payments either for funding your account or for making a withdrawal. Funds can only be accepted from a source bearing the account holder’s name, and funds can only be returned to a source which bears the name of the rightful owner of the account.

The minimum withdrawal amount for the supported payment methods are listed below:

Credit/Debit card: minimum 5 USD/50 ZAR
Wire Transfer: minimum 10 USD or 100 ZAR
Skrill : minimum 5 USD/50 ZAR

The minimum amount to deposit is the equivalent of 1500 ZAR in the following currencies:
USD/ EUR/ GBP

Adding funds to your account could be successful but in pending status. This can happen when the account or payment verification process is not complete.

To complete the full verification process, please provide the required documents, explained and listed in detail under Account Verification in the FAQs.

– Log in to your account.
– Select Verification Centre.
– Upload the necessary documents using the Upload Documents option.
Please note: verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Otherwise, you may need to contact support if the issue persists and consider checking the matter with your payment provider.

Funds will be processed to be payable to the payment method you have requested. 
Note that your withdrawal payment method may change so that the refund of funds 
will be made to the originating method of payment used for deposits (i.e. Credit Card).

In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email (support@markets.com) so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method.

Funds will be processed to be payable to the payment method you have requested.
Note that your withdrawal payment method may change so that the refund of funds will be made to the originating method of payment used for deposits (i.e. Credit Card).

markets.com does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by markets.com and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.

We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.

Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours

Please note: in compliance with anti-money laundering regulations, markets.com is only allowed to transfer funds to an account bearing your name. markets.com may require additional information or documentation prior to releasing funds to your account.

To withdraw money from your account click on the Menu located in the top right corner of markets.com platform and select Withdrawal method.

For your convenience, you can also withdraw using the mobile app.

Funds will be returned to clients with the same payment method used to deposit, up to the deposited amount. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

To add funds in your trading account:
– Click on the Menu located in the top right corner of markets.com platform.
– Choose the ‘Add Funds’ option.
– Select your desired method

We accept funds in the following currencies:
USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED

Further currency options are also available in the Deposit Section of markets.com platform.

markets.com is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email (support@markets.com) and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.

At markets.com, we understand that the security of your funds is a primary concern. Rest assured that we implement and adhere to strict financial guidelines and regulations, both internally and with external parties, as security is our top priority.

Safety measures include but are not limited to:
– In accordance with financial regulations, client funds are segregated from operational funds, and are monitored on a daily basis.
– We comply fully with financial regulations requirements, among which is the holding of sufficient capital in order to safeguard client funds.
– We use a combination of advanced technical and physical safeguards to protect all data systems.
– Rigorous firewalls and Secure Sockets Layer (SSL) software are used to protect information during transmission.
– All communication between our clients and data servers is encrypted.

The following payment methods are accepted: 
Credit card 
Wire transfer 
Skrill 
Ozow

When you make deposits using multiple cards, withdrawals follow specific rules for security and compliance:

1. Refunds to original cards:
   • Each card can only be refunded up to the deposited amount.
     • If you deposited $500 with Card A and $300 with Card B, you can withdraw up to $500 back to Card A and $300 back to Card B.
   • If you don't specify the exact amount to be withdrawn to each card, refunds are split based on deposit amounts.
2. Excess profits:
   • Profits exceeding your total deposits cannot be refunded to your cards due to processing restrictions and financial regulations. Instead, you will need to use alternative methods such as bank transfers or e-wallets.
     • You deposited a total of $800 using multiple cards.
     • You now have $1,200 in your account.
     • The $800 can be refunded to the respective cards.
     • The remaining $400 (your profit) must be withdrawn using an alternative method.

We offer several alternative withdrawal methods for your convenience:

• Bank transfers: Direct transfer to your bank account.
• E-Wallets: Popular e-wallet services such as PayPal, Skrill, or Neteller.
• Other methods: Depending on your location, additional methods may be available. Please check our withdrawal options page for more details.

To comply with financial regulations such as VISA and Mastercard, we must return funds to the original deposit source. This helps prevent unauthorised transactions and keeps your funds secure.