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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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At markets.com, we do not take any chances with our client’s data security and privacy.

We employ the latest technology and industry practices to ensure the privacy and security of personal and trading data.

Our data privacy policy

The protection and safeguarding of our client’s personal and financial information are of utmost importance to us.

Our Privacy Policy will be periodically reviewed to account for new laws and technology, changes in our operations and practices, and to ensure its relevance in a changing environment.

Any information we hold will be governed by the most current Privacy Policy displayed on our website(s). Please refer to it for more information regarding your data held with us.

Data collection policy

We store your data for:

– Five years from the date of termination of your customer account
– Any retention period required by law
– Any need to store records beyond the above periods to handle potential audits, tax matters, or for the establishment, exercise, or defence of legal claims.

How we keep your data secure

  • Client funds are segregated from operational funds and are monitored daily.
  • We hold sufficient capital to safeguard client funds.
  • We use a combination of advanced technical, organisational and physical safeguards to protect all data systems.
  • Rigorous firewalls and Secure Sockets Layer (SSL) software are used to protect information during transmission.
  • Communication between our clients and data servers is encrypted.

Data collection

For more information on how we collect your data or to file a complaint, contact customersupport@markets.com or privacy@markets.com immediately.

Funds security

At markets.com, we implement and adhere to strict financial guidelines and regulations internally and with external parties, as the security of your funds is our top priority.

With markets.com, your funds will not be at risk even in case of insolvency or bankruptcy as all client funds are held in segregated bank accounts to ensure maximum funds protection.

Staying safe online

Some certain websites and fraudsters have tried to impersonate us, so do be careful when trading online.

Please refer to our Staying Protected Online page for more tips on safeguarding your privacy online.

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See all FAQs

Are my funds at risk in case of Insolvency/Bankruptcy?

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All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Where are your offices located?

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Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Is my personal data safe with you?

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The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of markets.com?

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The official email domains used for our communication are:

@markets.com
@marketsmail.com

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is markets.com a scam?

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markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

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Markets.com is operated by Safecap Investments Limited which is regulated by the CySEC under license no. 092/08.

Markets.com is a global brand and trade mark used by Safecap Investments Limited and owned by Finalto (IOM) Limited.

Safecap Investments Limited has the sole and exclusive use of the domain Markets.com worldwide.
 

What can I trade with you?

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markets.com offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Do you share my personal data with any third parties?

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Your data processed by us is only shared with persons within the group and/or non-affiliated third parties where required, for the basis of availability for a certain service provided to you from us and technologies used to provide it.

We do not disclose your details to any parties or entities apart from the above mentioned. All of our offices are equipped with top-notch technical devices and programs within which all data is stored on tightly secured servers therefore leakage of any form of information is not to occur.

For more detailed information, please refer to our Privacy Policy. You can raise any concerns related to your privacy to privacy@markets.com.

Need further assistance?

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