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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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Account registration & verification

What are the steps to follow if you forget the password for your markets.com account?

To set up your account, you need a password. However, at times you may forget your password. If this happens, you will need to reset it.

Follow these steps to reset your password:

If you forgot your password

Go to the login page

Once you’re on the login page, click on “Forgot Password”.

Change password by clicking forgot password button

Enter your email address

Once you see this page, type in the email address that you registered your account with. Click “Continue” to have a rest password link sent to this email address.

Enter email to forget your password

Set up a new password

Open the email to create a new password.

If you want to change your password

You can also update your password through the markets.com app or Web Trader platform whenever you like.

If your password doesn’t work

You may have entered the wrong password. Check that you keyed in your password correctly and log in again.

If you still can’t log in, check the character casing of the password. For trading platforms, check if you have selected the correct server.

When copying your password directly from an email, do not add any spaces, or the password will be invalid.

If you encounter other difficulties, contact customer support via Live Chat or email them at support@markets.com.

Log in now to your account to reset your password using the steps outlined above.

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See all FAQs

Are my funds at risk in case of Insolvency/Bankruptcy?

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All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Where are your offices located?

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Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

Is my personal data safe with you?

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The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

What are the official email domains of markets.com?

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The official email domains used for our communication are:

@markets.com
@marketsmail.com

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Is markets.com a scam?

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markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Safety Online / Stay Protected Online Page for more information.

Who are we and are we regulated?

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Markets.com is operated by Safecap Investments Limited which is regulated by the CySEC under license no. 092/08.

Markets.com is a global brand and trade mark used by Safecap Investments Limited and owned by Finalto (IOM) Limited.

Safecap Investments Limited has the sole and exclusive use of the domain Markets.com worldwide.
 

What can I trade with you?

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markets.com offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Do you share my personal data with any third parties?

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Your data processed by us is only shared with persons within the group and/or non-affiliated third parties where required, for the basis of availability for a certain service provided to you from us and technologies used to provide it.

We do not disclose your details to any parties or entities apart from the above mentioned. All of our offices are equipped with top-notch technical devices and programs within which all data is stored on tightly secured servers therefore leakage of any form of information is not to occur.

For more detailed information, please refer to our Privacy Policy. You can raise any concerns related to your privacy to privacy@markets.com.

Need further assistance?

We've got you covered. Here's how to reach us for personalized help.

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