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At Markets.com, we are dedicated to providing a seamless trading experience. Our support team is here to assist you with any inquiries or issues you may encounter, ensuring you receive the help you need.

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Email Support

Contact our customer support team anytime. We do our best to respond within 2 hours.

support@markets.com
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Phone Support

No matter where you are globally, connecting with us is easy.

+61 290700431
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Dedicated Live Chat

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Support team working hours

Dedicated Live Chat

Chat with our customer support team directly via the live chat function.
We do our best to respond within 15 seconds. Available 24/5 from Monday to Friday.

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Country Working hours Language Availability
AU 24/5 au flag iconEnglish 24/5
    arabic flag iconArabic 08:00 to 01:00 Cyprus time
    french flag iconFrench 10:00 to 19:00 Cyprus time
    italian flag iconItalian 10:00 to 19:00 Cyprus time
    spanish flag iconSpanish 09:00 to 03:00 Cyprus time

Email Support

Contact our customer support team via email anytime. We do our best to respond within 2 hours.

Telephone Support

No matter where you are globally, connecting with us is easy.
Our worldwide team of committed support experts is on standby to assist you.

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Country Working hours Telephone Language Availability
AU 24/5 +61 290 700 431 au flag iconEnglish 24/5
      arabic flag iconArabic 08:00 to 01:00 Cyprus time
      french flag iconFrench 10:00 to 19:00 Cyprus time
      italian flag iconItalian 10:00 to 19:00 Cyprus time
      spanish flag iconSpanish 09:00 to 03:00 Cyprus time

Dedicated Live Chat

Chat with our customer support team directly via the live chat function.
We do our best to respond within 15 seconds. Available 24/5 from Monday to Friday.

accordion arrow
Country AU
Working hours 24/5
Language & Availability au flag icon
English
24/5
  arabic flag icon
Arabic
08:00 to 01:00 Cyprus time
  french flag icon
French
10:00 to 19:00 Cyprus time
  italian flag icon
Italian
10:00 to 19:00 Cyprus time
  spanish flag icon
Spanish
09:00 to 03:00 Cyprus time

Email Support

Contact our customer support team via email anytime. We do our best to respond within 2 hours.

Telephone Support

No matter where you are globally, connecting with us is easy.
Our worldwide team of committed support experts is on standby to assist you.

accordion arrow
Country AU
Working hours 24/5
Telephone +61 290 700 431
Language & Availability au flag icon
English
24/5
  arabic flag icon
Arabic
08:00 to 01:00 Cyprus time
  french flag icon
French
10:00 to 19:00 Cyprus time
  italian flag icon
Italian
10:00 to 19:00 Cyprus time
  spanish flag icon
Spanish
09:00 to 03:00 Cyprus time

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Explore all FAQs

Do you handle tax reporting?

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We can provide you with supporting documentation if requested, but do not directly deal with reporting of your taxes. You may contact your local Tax authorities for more information on their procedures.

Can I open/close/modify a position if I have no access to my account?

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 Yes, our Trading Desk can modify, open or close trades for you over the phone. You can reach them at +357-2-227-8807.

My account has been disabled, what do I need to do?

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In most cases, your account with us will be disabled because of expired documentation or missing information. Please reach out to our support team at support@markets.com or via LiveChat for more information.

I forgot my password, what do I do?

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You can reset your password when you go to the top right ‘Login’ menu on our website and then click on ‘Forgot password’


Enter your registered email address and we’ll send you a link to set up your new password. 

How can I extract my Account Statement?

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You can extract your statement by heading to the Menu in the top right corner of your markets.com platform. 
From the drop-down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.
 

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